CRM Sales and Service Functional Consultant
Core
Functional consultant supporting SAP Sales and Service Cloud implementation, training, and support for Power Tools business units.
Role type
Senior IC functional consultant (CRM)
Builds
SAP C4C Sales and Service solutions for global OEMs
Domain
Manufacturing / Industrial Technology / CRM
Required skills
SAP C4C (Sales and Service), CRM implementation, support processes, data management, documentation, testing (UAT/Regression), presentation skills, Agile methodology, JIRA, Excel
Preferred skills
Salesforce, Microsoft Dynamics 365, Oracle CRM
Technologies
SAP C4C, JIRA, Excel
Responsibilities
Complete training on SAP Sales and Service Cloud, support end users for Sales and Service modules, communicate with business roles for implementation, create and maintain training documentation, deliver trainings to end-users, support testing activities (UAT, Regression, Integration), cooperate with technical department on requirements and bug-fixing, manage data imports and perform data quality checks
Seniority
Mid-Senior, hands-on IC
