Grosvenor Hotel Adelaide - Assistant Manager/Relief Night Manager
Core
Oversee hotel operations during days and overnight, manage guest arrivals/departures, and lead the night team to ensure safety, security, and premium service standards.
Role type
Assistant Manager/Relief Night Manager
Builds
Guest experiences and operational continuity for Grosvenor Hotel Adelaide
Domain
Hospitality / Hotel Front Office
Required skills
Guest service delivery, team leadership, safety and security management, operational auditing, conflict resolution, cross-departmental liaison, loyalty program promotion, cultural awareness, computer literacy, problem-solving
Preferred skills
Night Audit experience, Front Office Supervisor experience, Opera Cloud proficiency, Excel proficiency
Technologies
Opera Cloud, Excel
Responsibilities
Oversee hotel operations during days and overnight, Manage late arrivals, early departures, and guest inquiries, Ensure safety, security, and emergency procedures are followed, Conduct nightly audits and prepare operational reports, Support and lead the night team, Resolve guest issues promptly, Monitor cleanliness and presentation of public areas overnight, Liaise with other departments to ensure continuity
Seniority
Mid-level, hands-on IC