Senior Technical Writer
Core
Create and maintain user-focused technical documentation for ServiceNow product features and applications, aligning with content strategy.
Role type
Senior Technical Writer (AI-integration focus)
Builds
User documentation for ServiceNow platform
Domain
Enterprise software / IT Service Management
Required skills
Technical writing, DITA/XML structured authoring, content lifecycle management, AI tool integration, complex technical communication, cross-functional collaboration, mentoring
Preferred skills
Experience in globally distributed software environments, leadership in writing teams
Technologies
DITA, XML, ServiceNow platform, AI-powered tools
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