Senior Team Leader, Concierge Guest Experience
Core
Lead the Concierge Guest Experience team to manage post-booking guest journeys, logistics, and bespoke travel arrangements for Orient Express Sailing Yachts, ensuring ultra-luxury service standards.
Role type
Senior Team Leader, Concierge Guest Experience
Builds
Seamless guest embarkation experiences and personalized luxury travel logistics
Domain
Luxury hospitality and maritime travel
Deliverable
client delivery
Required skills
People leadership, operational discipline, upselling, team coaching, KPI monitoring, CRM system proficiency, complex request management
Preferred skills
French language fluency, experience in luxury hospitality or travel operations
Responsibilities
Coach and support the Concierge team across Barcelona and Moncton; oversee daily operations for SLA compliance; manage performance, training, and scheduling; handle escalated guest situations and complex travel arrangements; drive upselling opportunities; implement new procedures and systems.
Seniority
Senior, hands-on IC with team leadership