Human Resource Shared Services Agent I
Core
Provide first-level support for all company associates via ticketing system, chat, and phone calls, handling daily incoming SERVE cases for the retail population.
Role type
Tier 1 HR Shared Services Agent
Builds
Support for company associates via ticketing, chat, and phone channels
Domain
Retail / Human Resources
Deliverable
client delivery
Required skills
Ticketing system experience, HRIS system experience, Customer service experience
Preferred skills
ServiceNow, UKG, Adobe PDF
Responsibilities
Respond to incoming SERVE cases, chats, and phone calls; update and manage Tier 1 knowledge articles; assist with testing new services; provide backup to the Shared Services team.
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