IT Service Manager
Core
Oversee day-to-day IT support operations, service delivery, and vendor management for a network of 250+ veterinary hospitals, acting as the primary liaison between the organization and its Managed Service Provider (MSP).
Role type
Senior IT Service Manager (Hands-on IC)
Builds
National IT support model and service delivery standards for a veterinary service organization
Domain
Healthcare (Veterinary) + IT Operations
Required skills
Microsoft 365 administration, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint Online, Endpoint Management, Identity & Access Management, Multi-site environment support, Operational reporting, Troubleshooting
Preferred skills
MSP vendor management, ServiceNow, ConnectWise, NinjaOne, Huntress, Auvik, Microsoft Defender, ITIL Foundation, Healthcare industry experience
Technologies
Microsoft 365, Entra ID, Intune, Exchange Online, Microsoft Teams, SharePoint Online, ServiceNow, ConnectWise, NinjaOne, Huntress, Auvik, Microsoft Defender
Responsibilities
Own day-to-day IT support operations and monitor performance metrics; Manage the MSP vendor relationship and track SLA compliance; Develop and distribute operational reports and performance dashboards; Serve as primary administrator for Microsoft 365, Entra ID, and related cloud services; Act as operational liaison between corporate stakeholders, hospital teams, and the MSP; Troubleshoot complex technical escalations and support infrastructure initiatives.
Seniority
Senior, hands-on IC
