Formateur Interne et Base de connaissance - Centre Relation Clients (F/H)
Core
Internal trainer building a collaborative knowledge base and designing/delivering training programs for the Customer Relations Center (CRC) team.
Role type
Internal Training & Knowledge Management Specialist
Builds
Collaborative knowledge base (FAQs, procedures, tutorials) and customized training pathways for customer service agents.
Domain
Utilities (Water) / Customer Service / Corporate Training
Required skills
Instructional design, content creation (multimedia/video), training facilitation, process formalization, information structuring, Google Workspace mastery, stakeholder collaboration
Preferred skills
Engineering of training, AI tool usage, creating engaging interactive content
Responsibilities
Design knowledge base structure and categorization; collect and formalize operational know-how; create and update training materials; deliver in-person and remote training sessions; evaluate training effectiveness; manage training administration and planning.
Seniority
Mid-level, hands-on IC
