Customer Service Accounts Manager
Core
Coordinate production of printed materials and print-related services for customers, managing the workflow from initial contact through final product disposition.
Role type
Customer Service Accounts Manager (Print Production)
Builds
Printed materials, marketing collateral, and packaging solutions
Domain
Print and packaging manufacturing
Required skills
customer engagement, manufacturing workflow management, quality review, production scheduling, issue resolution, pre-sales support, billing documentation, staff mentorship
Preferred skills
RFP process assistance, composition and copy prep, vendor coordination
Technologies
MS Office, MAC word processing, spreadsheets, manufacturing systems
Responsibilities
Gather job requirements and translate them into manufacturing instructions; provide quality review for production specialists; coordinate production components with internal plants and external vendors; monitor job progress and ensure final product meets requirements; tally production runs for billing; mentor junior staff; assist sales with estimates and RFPs.
Seniority
Mid-level, hands-on IC
