Retail Customer Service
Core
Manage daily operations and customer service standards in a betting shop, ensuring safe gambling practices and processing transactions.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, customer service, complaint resolution, shift management, safer gambling advocacy, target achievement
Preferred skills
Previous customer-facing experience, confidence in person-to-person interaction
Technologies
Betting terminals
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process customer transactions, handle complaints, maintain shop standards, open or close the shop
Seniority
Entry-level, hands-on IC
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