Operation Excellence Assistant Manager
Core
Lead operational transformation initiatives to enable automation and provide technical assistance for partner integrations within the GrabKios ecosystem.
Role type
Assistant Manager, Operations & Technical Integration
Builds
Automated operational processes and partner integration solutions
Domain
Digital Goods / Superapp Ecosystem
Required skills
Operational transformation, API integration, Data exchange formats (JSON/XML), Project management, Stakeholder collaboration, Technical troubleshooting, Documentation, Performance monitoring, Programming (Python/Java/JavaScript)
Preferred skills
SaaS environment experience, Prior experience in a similar role
Technologies
APIs, SDKs, JSON, XML, Python, Java, JavaScript
Responsibilities
Lead and execute operational transformation initiatives to enable greater automation. Identify operational improvement opportunities and develop effective solutions. Collaborate with partners to understand integration needs and provide technical guidance. Troubleshoot and resolve technical issues related to partner integrations. Work with internal teams to align objectives and success metrics. Develop and maintain documentation for integration processes and support procedures. Monitor the impact of improvement initiatives on operational efficiency.
Seniority
Mid-level Manager, hands-on IC
