Software Engineering Manager
Core
Define technical strategies and oversee development of CRM and helpdesk integrations to enable AI agents and third-party ecosystem growth.
Role type
Software Engineering Manager (Integrations)
Builds
Strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho), Integration Manager platform, public API/webhook platform, and MCP-based connectivity for AI agents.
Domain
Customer communications platform, AI voice/messaging, CRM/Helpdesk ecosystems.
Deliverable
production ML models | product features | infrastructure
Required skills
Technical strategy definition, software development oversight, operational excellence, API contract alignment, public API management, cross-functional collaboration.
Preferred skills
Experience scaling integration platforms, MCP-based connectivity knowledge, partner ecosystem management.
Technologies
HubSpot, Zendesk, Pipedrive, Zoho, MCP (Model Context Protocol), public APIs, webhooks.
Responsibilities
Define technical strategies for integrations, oversee software development lifecycle, evolve the Integration Manager platform, manage technical relationships with external partners, maintain the public API and webhook platform.
Seniority
Manager, hands-on leadership