Specjalista/ka ds. Obsługi Zdarzeń i Klienta
Core
Handling customer events, complaints, and alarms for secured objects via phone and email, coordinating patrols and intervention teams.
Role type
Customer service specialist (security operations)
Builds
Incident response and customer support for security services
Domain
Security services
Deliverable
client delivery
Required skills
customer service, complaint handling, alarm monitoring, prioritization, multi-system operation, shift work readiness
Preferred skills
operational center experience, monitoring industry experience, security industry experience, experience with high-speed response incidents
Responsibilities
handling customer complaints, monitoring alarms, coordinating patrols and intervention teams, verifying information and taking action per procedures, managing multiple simultaneous requests
Seniority
Individual contributor
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