Proxy Product Owner GenAI – Agentic AI & Omnichannel (H/F)
Core
Design, deploy, and improve a GenAI agent platform for Customer Care, integrating autonomous agents into omnichannel client journeys.
Role type
Product Owner (GenAI & Agentic AI)
Builds
GenAI agent platforms for customer support and omnichannel client journeys
Domain
Customer Care, GenAI, Agentic AI, Omnichannel
Deliverable
production ML models
Required skills
Product ownership, backlog management, roadmap planning, Agile project management, stakeholder coordination, GenAI/Agentic AI expertise, NLP, CRM integration, Human-in-the-Loop design, data quality governance
Preferred skills
Experience with conversational platforms, omnichannel integration, digital adoption strategies
Technologies
GenAI, Agentic AI, NLP, Machine Learning, CRM, Agile
Responsibilities
Define product roadmap based on business needs, prioritize backlog with technical teams, design customer agent journeys, integrate Human-in-the-Loop mechanisms, coordinate with CRM and Data Governance teams, analyze performance metrics, drive functional improvements, support deployment and adoption
Seniority
Mid-Senior, hands-on IC