Staff AI Product Manager
Core
Define vision, strategy, and roadmap for core AI systems and the AI agent platform powering customer support.
Role type
Staff AI Product Manager (Generative AI focus)
Builds
AI-powered customer support agents and platform features
Domain
Customer Support / Generative AI
Deliverable
production ML models | product features
Required skills
Generative AI product experience, AI/ML technical fluency, model evaluation and prompt engineering, product strategy, customer research, cross-functional leadership
Preferred skills
Experience shipping AI products, deep understanding of LLM architectures, ability to translate complex AI capabilities into user experiences
Technologies
LLMs, Generative AI frameworks, Intercom, AI evaluation tools
Responsibilities
Own vision and strategy for a major area of the AI platform, collaborate with ML scientists and engineers to assess feasibility and trade-offs, drive AI concepts from exploration to production launch, partner with GTM and support teams to drive adoption, align teams on decisions and outcomes
Seniority
Staff, high-ownership IC with strategic scope