Senior Product Manager
Core
Own end-to-end product outcomes from strategy through delivery for AI-powered support experiences and agent-based workflows.
Role type
Senior Product Manager (AI/GenAI)
Builds
AI-powered support experiences, autonomous agent workflows, and scalable solutions for customer service. (via careerplan.io/jobs/1970393556917964-senior-product-manager-at-microsoft)
Domain
Artificial Intelligence / Generative AI / Customer Support
Deliverable
production ML models | product features
Required skills
Product strategy and roadmap definition, backlog management, cross-team leadership, data-driven decision making, rapid prototyping, go-to-market execution, change management, AI/LLM product knowledge, experimentation design.
Preferred skills
Experience with generative AI and LLMs, market disruption experience, customer churn reduction, competitive analysis.
Technologies
AI tools, LLMs, generative AI frameworks
Responsibilities
Define product vision and strategy grounded in customer insights; lead design and delivery of AI agent workflows; drive prioritization and cross-team alignment; use live-site signals and KPIs for continuous improvement; prototype and validate new ideas; manage go-to-market and adoption; communicate strategy and results to stakeholders.
Seniority
Senior, hands-on IC