Ticket Office Assistant Manager - Winter 2026-27
Core
Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience and drive revenue.
Role type
Assistant Ticket Manager (Seasonal)
Builds
Lift access products, activity tickets, lessons, rentals, and related services
Domain
Ski resort operations / Guest services
Deliverable
product features
Required skills
Team leadership, sales techniques, guest service management, cash handling, scheduling, hiring, onboarding, payroll coordination, reservation management, upselling, problem-solving, organizational skills
Preferred skills
Bachelor's degree, experience managing small teams, driving sales, familiarity with Resort Technology Partners (RTP) software, multilingual abilities
Technologies
Resort Technology Partners (RTP) software
Responsibilities
Lead and manage front-line staff including coaching, performance feedback, and succession planning; resolve guest complaints; assist with hiring, onboarding, scheduling, and payroll; train staff on sales techniques and resort systems; book private lessons and reservation-based products; maintain office environment; promote and sell lift access products and services.
Seniority
Seasonal, supervisory level