Customer Service Rep (08926) - Camp Lejeune
Core
Primary point of contact for customers, providing support and assistance across phone, email, and chat channels to resolve issues and answer inquiries.
Role type
Customer Service Representative
Builds
Customer support interactions and service resolutions
Domain
Hospitality / Food Service
Deliverable
client delivery
Required skills
Active listening, problem-solving, empathy, conflict resolution, CRM proficiency, multitasking, clear communication
Preferred skills
Military/government environment experience, familiarity with military protocols, CRM software experience, multilingual capabilities
Responsibilities
Answer incoming customer inquiries via phone, email, and chat; Resolve customer issues and concerns in a timely and empathetic manner; Document all customer interactions accurately in the CRM system; Provide product and service information to customers; Escalate complex issues to appropriate departments or supervisors; Monitor and track customer feedback to identify trends and opportunities for service improvement
Seniority
Mid-level, hands-on IC
