Assistant Director of Rooms
Core
Senior operational leader ensuring consistent delivery of luxury service, operational effectiveness, and financial objectives across the Rooms Division (Front Office, Housekeeping, Guest Services).
Role type
Senior IC hotel operations leader (Rooms Division).
Builds
Luxury hotel guest experiences, operational efficiency, and financial performance for the Rooms Division.
Domain
Hospitality / Luxury Hotel Operations.
Deliverable
product features.
Required skills
Rooms Division operations management, financial performance analysis, labor management, service recovery, strategic planning, cross-departmental collaboration, guest experience optimization, team leadership and development.
Preferred skills
Union environment experience, Bachelor's in Hospitality Management or Business Administration.
Technologies
N/A.
Responsibilities
Provide leadership and operational oversight for the Rooms Division; analyze budgets, forecasts, and financial results to drive profitability; handle escalated guest concerns and implement service recovery solutions; support department leaders in recruitment, training, and retention; ensure adherence to brand standards and luxury service expectations; collaborate with Front Office, Housekeeping, and other departments to align on operational priorities.