Career navigator
Core
Case manager providing integrated workforce planning services to job seekers and employers to facilitate employment and skills development.
Role type
Entry-level case manager / career navigator
Builds
Employment placement plans and connections between job seekers and employers
Domain
Public sector workforce development
Deliverable
client delivery
Required skills
Case management, customer service, interview skills, coaching, self-assessment facilitation, documentation, referral management
Preferred skills
Bilingual capabilities
Technologies
Microsoft Office, Internet, automated case management systems
Responsibilities
Interview customers to assess service needs and explore employment opportunities; Coach customers on job search strategies and presentation; Develop individual employment/placement plans and refer to training programs; Perform home visits and site visits to customers and providers; Document customer interactions and prepare reports; Provide ongoing guidance to help participants retain employment.