One Stop Operator
Core
Oversee daily operations of a One Stop workforce center, managing teams, customer flow, and service delivery to help job seekers and businesses.
Role type
Operations Manager (Workforce Development)
Builds
Service delivery model for job seekers and employers
Domain
Workforce development / Public sector services
Deliverable
product features
Required skills
Tactical management, team leadership, customer service, project management, data analysis, Microsoft Office proficiency
Preferred skills
Experience with Wagner-Peyser program, RESEA, Universal Services
Responsibilities
Coach and develop Workforce Center teams, implement customer flow and service standards, triage customers and manage referrals, oversee phone systems and resource rooms, manage facilities and safety, ensure compliance with federal/state regulations, facilitate operations meetings, promote community events and trainings.
Seniority
Mid-level, hands-on IC