Career navigator
Core
Provides integrated workforce planning services to career center customers, aiding them in developing employment plans, self-assessment, and job placement.
Role type
Career Navigator (Customer Service)
Builds
Individual employment/placement plans and service delivery for job seekers
Domain
Workforce development / Human services
Deliverable
client delivery
Required skills
Customer service, case management, interview skills, coaching, documentation, computer literacy, driving
Preferred skills
Bilingual capabilities
Responsibilities
Interview customers to assess service needs and explore employment opportunities; Coach customers on job search strategies and self-presentation; Develop and maintain individual employment/placement plans; Perform home visits and site visits to customers and training providers; Document customer interactions and manage case files; Coordinate activities with service providers.
Seniority
Entry-level / Individual Contributor