Lead Career Navigator
Core
Provides leadership, coaching, and technical expertise to Career Navigators delivering integrated workforce planning services to career center customers.
Role type
Senior IC workforce development team lead
Builds
Integrated workforce planning services for career center customers
Domain
Workforce development and public sector services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staffing and recruiting experience, case management experience, personnel management, performance review and evaluation, customer satisfaction management, staff training identification, procedure implementation, data entry and review, regulatory knowledge, report preparation, caseload balancing, service plan implementation
Preferred skills
Workforce development background, computer systems proficiency
Technologies
Computerized data entry systems
Responsibilities
Provide coaching and technical assistance to Career Navigators to meet performance and quality goals; Coordinate activities of Career Navigators to ensure customer, provider, and center needs are met; Manage all facets of personnel for assigned staff including hiring, development, performance reviews, corrective action, and termination; Solve difficult situations for customers and staff; Establish and maintain procedures; Act as liaison between Career Navigators and other staff; Perform Career Navigator functions including assessing customers, exploring employment opportunities, implementing service plans, and documenting case records.
Seniority
Senior, hands-on IC with management responsibilities
