Brokerage Service Center Agent
Core
Execute flawless operational performance and customer service in a global supply chain brokerage environment, ensuring compliance with company controls and SOPs.
Role type
Operational support agent (brokerage)
Builds
Operational effectiveness and customer service delivery for global supply chain clients
Domain
Logistics / Global Supply Chain
Deliverable
Dashboards & analysis
Required skills
Data entry, Customer service, Time management, Attention to detail, Computer skills (Excel, Word), English fluency (60%)
Preferred skills
3 months to 1-year related experience in data entry and/or training
Technologies
Expeditor systems, Excel, Word
Responsibilities
Monitor key metrics (Employee Satisfaction, Product OPA Audit Result), Complete mandatory training (52 hours/year), Comply with credit policy and JOB AID SOP, Log files correctly with proper codes and trace types, Handle emails and correspondence within 1 hour, Escalate issues to management as needed
Seniority
Entry-level to Junior