Senior IT Support Engineer
Core
Provides Level 2 IT support and technical administration for Microsoft 365, Intune, and Cisco Meraki environments within a managed services context.
Role type
Senior IT Support Engineer (Managed Services)
Builds
Client-facing technical support, infrastructure deployments, and technology stack optimization
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365 administration, Cisco Meraki networking, PowerShell scripting, RMM platform usage, ticket management, root-cause analysis
Preferred skills
CompTIA Network+, Microsoft MD-102, Cisco Meraki CMNA, ConnectWise certifications, ITIL Foundation
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Intune, Cisco Meraki (MX, MS, MR), ConnectWise Automate, ConnectWise Manage, ConnectWise ScreenConnect
Responsibilities
Manage support tickets and escalations via dispatcher-driven model; Administer Microsoft 365 environments and device management; Configure and troubleshoot Cisco Meraki networking solutions; Support client onboarding and infrastructure deployments; Maintain operational discipline and monitor system health
Seniority
Mid-Senior, hands-on IC
