Stellvertretender Abteilungsleiter Vertriebsinnendienst (m/w/d)
Core
Support the sales department by representing leadership, coaching staff, and handling inbound/outbound customer calls to drive customer retention and acquisition.
Role type
Deputy Department Manager, Sales Operations
Builds
Customer service operations and sales support for METRO's wholesale and catering clients
Domain
Wholesale distribution / Food & Beverage
Deliverable
client delivery
Required skills
telephone sales, customer consultation, team coaching, network building, service orientation
Preferred skills
leadership experience, gastronomy expertise
Technologies
none stated
Responsibilities
Represent department leadership in their absence, provide friendly and expert telephone customer support (inbound and outbound), consult customers on current offers and digital services, coach and train team members
Seniority
Senior, hands-on IC with leadership support