Operator (m/w/d) Notruf- und Serviceleitstelle
Core
Monitoring and coordinating emergency response for alarms (fire, burglary, robbery) and elevator systems, dispatching intervention forces, and ensuring reaction time compliance.
Role type
Emergency dispatch operator
Builds
Emergency response coordination for Securitas Alert clients
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Alarm system monitoring, force dispatch coordination, documentation, quality standard adherence, customer support
Preferred skills
NSL certification, security service experience, customer service experience
Technologies
Alarm systems, video surveillance, elevator control systems
Responsibilities
Support customers and partners with alarm processing questions, monitor connected alarm systems, coordinate intervention forces, oversee elevator and video systems, maintain data quality
Seniority
Entry-level to Junior
