Kundenbetreuer (m/w/d) Notruf- und Serviceleitstelle
Core
Central monitoring and dispatch coordination for alarm systems (fire, burglary, robbery) and elevator safety solutions, ensuring rapid response and quality standards.
Role type
Operations center dispatcher / alarm monitoring specialist
Builds
Real-time intervention coordination for security services and technical safety systems
Domain
Security services / Emergency response / Building safety
Deliverable
client delivery
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer communication
Preferred skills
NSL certification, prior experience in security service or customer service, shift work flexibility
Technologies
Alarm monitoring systems, video surveillance systems, elevator control systems
Responsibilities
Monitor and support customers/partners with alarm handling issues, oversee all connected alarm systems, coordinate intervention forces and reaction times, manage documentation and monitoring of elevators and video solutions, maintain quality standards and data integrity
