Kundenservice (m/w/d) Notruf- und Serviceleitstelle
Core
Central monitoring and dispatch of alarm systems (fire, burglary, robbery) and coordination of intervention forces to ensure rapid response times.
Role type
Operations center dispatcher (security)
Builds
Alarm monitoring and intervention coordination for security clients
Domain
Security services / Emergency response
Deliverable
physical/clinical work
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, shift work adaptability
Preferred skills
NSL certification, prior security or customer service experience
Technologies
Alarm monitoring systems, video surveillance systems, elevator control systems
Responsibilities
Monitor and support customers/partners with alarm handling issues, oversee all connected alarm systems, coordinate intervention forces, manage documentation and monitoring of security solutions
Seniority
Entry-level to Junior, hands-on IC
