Fachkraft (m/w/d) Notruf- und Serviceleitstelle
Core
Central monitoring and dispatch of alarm systems (fire, burglary, robbery) and coordination of intervention forces to ensure rapid response.
Role type
Senior IC emergency call center operator
Builds
Real-time alarm response and intervention coordination for clients
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Alarm system monitoring, intervention force coordination, quality standard compliance, data management, customer support
Preferred skills
NSL certification, prior security service or customer service experience
Technologies
Fire/robbery/burglary alarm systems, video surveillance systems, elevator monitoring systems
Responsibilities
Monitor all connected alarm systems, coordinate intervention forces, ensure adherence to reaction times, document and monitor special solutions like elevators and video setups, support customers and partners with alarm processing questions
Seniority
Entry-level to Mid-level, hands-on IC
