Customer Service Representative
Core
First point of contact for customers seeking workforce services, assisting them in accessing employment resources, training, and supportive services to achieve self-sufficiency.
Role type
Customer Service Representative (Workforce Services)
Builds
Customer referrals to workshops and programs; job leads and labor market information access
Domain
Social Services / Workforce Development
Deliverable
client delivery
Required skills
Customer service, computer literacy, resume and cover letter development, work search software tools, report generation, multi-tasking, problem solving, independent work
Preferred skills
Workforce Service experience, knowledge of local Workforce Service programs, familiarity with federal/state/local laws
Technologies
Microsoft Office, Internet, state systems, work search software tools
Responsibilities
Direct incoming calls and transfer them appropriately, maintain customer statistics and generate weekly/monthly/quarterly reports, coordinate workshop schedules and regional activities, assist customers in accessing labor market information and job search resources, promote service benefits through referrals to internal programs
Seniority
Individual Contributor, entry to mid-level