Customer Service Representative
Core
First point of contact for customers, handling orders, payments, and food preparation in a fast-paced restaurant environment.
Role type
Front-of-house service representative
Builds
Customer orders and seamless dining experiences
Domain
Food service / Quick-service restaurant
Deliverable
product features
Required skills
Verbal communication, basic math, cash handling, food preparation, POS system operation, customer complaint resolution
Preferred skills
Team collaboration, positive attitude, reliability
Responsibilities
Greet customers at counter and phone, process orders via POS, handle cash and card transactions, resolve customer complaints, prepare food items, maintain clean work area, stock ingredients
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