Guest Relations Coordinator
Core
Sublime guest stays for VIP and Platinum/Diamond members by creating unique, personalized experiences and anticipating their needs.
Role type
Guest Relations Coordinator (Luxury Hospitality)
Builds
Personalized guest experiences and welcome attentions for high-value clients
Domain
Luxury hospitality / High-end hotel services
Deliverable
client delivery
Required skills
Luxury hospitality standards, VIP client management, complex request resolution, PMS data entry, handwritten notes, personalized gift coordination, cross-departmental coordination (Housekeeping, F&B), written correspondence
Preferred skills
Third international language, natural elegance, discretion, active listening
Technologies
PMS (Property Management System)
Responsibilities
Welcome VIP guests with 5-star standards, collect and process daily client feedback, resolve delicate situations with tact, update client profiles and preferences in the PMS
Seniority
Individual Contributor