Formateur Interne & Base de connaissance - Centre Relation Clients (F/H)
Core
Internal trainer building a collaborative knowledge base and designing/delivering training for the Customer Relations Center (CRC) teams.
Role type
Internal Training & Knowledge Management Specialist
Builds
Collaborative knowledge base (FAQs, procedures, tutorials) and tailored training programs for customer service staff
Domain
Utilities (Water) / Customer Service / Corporate Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, content creation (video, infographics), group facilitation, process formalization, complex information simplification, Google Workspace mastery, remote training tools usage
Preferred skills
Engineering training background, AI tool usage
Responsibilities
Design knowledge base structure and categorization, collect and formalize operational know-how, create and update training materials, deliver in-person and remote training sessions, evaluate training effectiveness, manage training administration
Seniority
Mid-level, hands-on IC
