Tecnico Help Desk Backfill - Freelancer
Core
IT support technician providing second-level ticket management and hardware/software troubleshooting to cover absent primary technicians for client sites.
Role type
Freelance IT Support Technician (Help Desk Backfill)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 support, Active Directory management, hardware/software troubleshooting, networking basics (TCP/IP, DNS, DHCP), ticketing tools
Preferred skills
English (B2), stakeholder communication
Technologies
Windows, Microsoft 365, Active Directory
Responsibilities
Substitute primary technicians during planned absences, manage second-level support tickets, troubleshoot hardware/software/connectivity issues, install and maintain workstations, support Windows OS and Microsoft 365 applications, manage user accounts in Active Directory, escalate complex issues to specialist teams
Seniority
Mid-level, hands-on IC