Field Support Coordinator
Core
Oversee daily operations of a technical support team while providing hands-on end-user IT support across client locations.
Role type
Field Support Coordinator (IC)
Builds
IT support services for end-users across multiple client sites
Domain
IT Services / Field Support
Deliverable
client delivery
Required skills
IT support, end-user support, incident management, team coordination, hardware troubleshooting, software troubleshooting, OS installation, network patching, ticketing systems
Preferred skills
ITIL practices, ITIL certification
Technologies
Windows, macOS, ticketing systems
Responsibilities
Coordinate team daily activities, incidents, and service requests; act as primary point of contact for operational escalations; manage team planning and workload distribution; provide on-site and remote IT support; troubleshoot hardware, software, and peripheral issues; install and deploy OS images; perform network patching; update and maintain ticketing systems
Seniority
Mid-level, hands-on IC