Field Service Engineer
Core
Manage customer technical relations and provide on-site support for the da Vinci® Surgical System to ensure system reliability and uptime.
Role type
Field Service Engineer (Medical Devices)
Builds
Robotic surgical systems for hospitals and surgeons
Domain
Healthcare / Robotic Surgery
Deliverable
physical/clinical work
Required skills
troubleshooting electro-mechanical systems, system installation coordination, preventative maintenance scheduling, spare parts inventory management, customer training delivery, travel logistics
Preferred skills
medical device experience, operating room protocol knowledge, engineering or applied science background
Technologies
da Vinci® Surgical System
Responsibilities
Analyze customer requirements for system installation, schedule and manage planned and unplanned service appointments, repair and assess product functionality, provide technical training in operating rooms, manage service contracts and calibration documentation
Seniority
Mid-level, hands-on IC