Retail Customer Service
Core
Manage daily operations and customer service in a betting shop, ensuring compliance with safer gambling standards and driving repeat custom.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer relationships
Domain
Sports betting and gaming retail
Deliverable
client delivery
Required skills
Cash handling, payment transaction processing, customer complaint resolution, safer gambling advocacy, shift management, target achievement
Preferred skills
Previous customer-facing experience, confidence in in-person customer interaction
Responsibilities
Deliver outstanding customer service, take bets on sports and events, process cash transactions, demonstrate betting products and terminals, handle customer complaints, maintain shop standards, open or close the shop
Seniority
Entry-level to Junior, hands-on IC
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