Senior Product Designer, Support
Core
Design user-centric solutions for internal and enterprise web tools, mobile applications, and support automation tools (Help Centre, chatbots, live chat) to deliver a seamless customer support experience.
Role type
Senior Product Designer (Support & Internal Tools)
Builds
Internal/Enterprise web tools, mobile apps, support automation journeys, and agent tooling
Domain
Customer Support Technology / Superapp
Deliverable
production ML models | product features
Required skills
Visual design, interactive design, information architecture, service design, user research, design system ownership, cross-functional collaboration, problem definition, prototyping
Preferred skills
AI agent tools integration, AI-powered design workflows, front-end web development knowledge
Technologies
Figma, AI agent tools
Responsibilities
Advocate for design excellence and system-wide approaches, drive design-led initiatives in complex problem spaces, contribute to design/product strategy, improve the design system, facilitate design processes, shape the evolution of the design organization
Seniority
Senior, hands-on IC
