IT Supervisor
Core
Oversee daily operation and maintenance of hotel IT systems, hardware, software, and network infrastructure while providing technical support to staff and management.
Role type
IT Supervisor (Hospitality)
Builds
Hotel operational systems including PMS, POS, IPTV, Wi-Fi, telephony, CCTV, and access control
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS, Microsoft 365, networking, cybersecurity principles, troubleshooting, system backups, disaster recovery, IT asset management, user account management
Preferred skills
Opera PMS, Micros POS, IPTV, CCTV, access control systems, Microsoft/Cisco/CompTIA certifications
Technologies
Windows OS, Microsoft 365, Opera PMS, Micros POS, IPTV, CCTV, access control systems
Responsibilities
Oversee daily operation and maintenance of hotel IT systems, hardware, software, and network infrastructure; Provide technical support to hotel colleagues and management; Monitor system performance and troubleshoot hardware, software, and network-related issues; Coordinate with external vendors for system installations, upgrades, and maintenance; Maintain user accounts, permissions, and data security; Perform regular system backups and support disaster recovery procedures; Train employees on the effective use of hotel technology systems; Ensure compliance with cybersecurity standards and data protection requirements
Seniority
Mid-level, hands-on IC
