Guest Service Associate - Front Office
Core
Manage front office operations, supervise staff, handle guest services, and conduct night audits to ensure high-quality service and revenue control.
Role type
Front Office Manager / Senior Guest Service Associate
Builds
Front desk operations, guest check-in/out processes, and hotel revenue management
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, workflow analysis, rate variance reporting, guest relations, billing management, emergency handling, night audit execution
Preferred skills
Leadership, training, multi-tasking, stress management
Technologies
Logbook, rate variance reports, billing systems
Responsibilities
Conduct daily briefings, manage staff tasks, analyze rate variance reports, coordinate full house situations, handle guest complaints, conduct night audit process, ensure safety and security policies
Seniority
Senior, hands-on IC