Guest Experience & Loyalty Manager
Core
Manage VIP guest interactions, drive loyalty, and curate exceptional experiences for high-spend and long-stay guests at a luxury hotel.
Role type
Guest Experience & Loyalty Manager
Builds
Memorable guest experiences and brand loyalty
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
VIP guest management, guest review management, special request coordination, cross-departmental communication, complaint resolution, action planning based on feedback, loyalty program representation
Preferred skills
Strategic thinking, passion for hospitality
Technologies
OPERACLOUD, Microsoft Office
Responsibilities
Curate extraordinary guest experiences for VIPs and loyalty members; maintain and respond to guest reviews across platforms; coordinate special requests and celebrations; lead improvement action plans based on feedback; organize VIP networking functions; represent brand standards.
Seniority
Mid-level Manager