Senior Director, Client Education - Healthcare SaaS
Core
Strategic and operational leadership for the Learning & Development function serving external clients across Experian Health's product portfolio.
Role type
Senior Director, Client Education (Healthcare SaaS)
Builds
Scalable client education program including instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
Domain
Healthcare SaaS / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team building and management, blended learning program design, instructional design standards, LMS administration, eLearning authoring, AI application in L&D, organizational change management, product adoption strategy
Preferred skills
Healthcare revenue cycle knowledge, Epic experience, process improvement and automation
Technologies
Learning Management Systems (LMS), eLearning authoring tools
Responsibilities
Own vision, roadmap, and execution of client education program; Build and lead a team of instructional designers and client educators; Design and deliver blended learning solutions; Set standards for instructional quality and accessibility; Provide capacity and risk insights to leadership; Guide development and refresh of training materials; Establish scalable authoring workflows; Administer the client Learning Portal; Apply learning-effectiveness measures to improve curricula; Guide organizational change management activities; Develop product adoption strategies.
Seniority
Senior Director, strategic leadership with hands-on execution
