Senior Product Manager, Salesforce
Core
Lead technical expert and strategic thought partner for Uncommon Schools' Salesforce platforms, translating organizational priorities into a technical roadmap supporting enrollment, marketing, operational, and financial goals.
Role type
Senior Product Manager (Salesforce)
Builds
Salesforce instances (Sales Cloud, Marketing Cloud, Service Cloud) and enterprise system integrations
Domain
Education (K-12 charter schools) + CRM/Enterprise Systems
Required skills
Salesforce product management, system administration, technical project implementation, Agile processes, business process design, data governance, platform administration, vendor contract management, training program design
Preferred skills
K–12/EdTech environment experience, prompt-based tools leveraging LLMs, help desk ticketing software knowledge
Technologies
Salesforce (Sales Cloud, Marketing Cloud, Service Cloud), enterprise applications, data warehouses, Zendesk
Responsibilities
Set and champion technical vision and roadmap for Salesforce instances; Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio; Identify new platform enhancement opportunities including automation workflows; Drive system roadmaps and maintenance strategies managing upgrades, testing, backups, and integrations; Facilitate Agile ceremonies including backlog refinement and sprint planning; Lead cross-functional problem-solving for complex technical projects; Define and maintain data flows and system-of-record boundaries; Manage day-to-day platform administration establishing policies for user access and security; Manage vendor contracts and renewal processes; Design and deliver train-the-trainer sessions and training programs
Seniority
Senior, hands-on IC