OTC Customer Support Analyst
Core
Manage Accounts Receivable (AR) and Order Processing tasks including cash collections, dunning, query resolution, reporting, and month-end close reconciliations.
Role type
OTC Customer Support Analyst (AR & Order Processing)
Builds
Cash collections, dunning letters, customer query responses, and accurate customer master records.
Domain
Finance / Accounts Receivable / Order Management
Deliverable
client delivery
Required skills
Order processing, Accounts Receivable, cash collection strategies, credit and collections policies enforcement, customer dispute resolution, month-end close reconciliations, internal controls compliance, MS Office
Preferred skills
Process improvement, big picture perspective, teamwork, deadline-driven execution
Technologies
MS Office
Responsibilities
Analyze and resolve customer queries via telephone, email, and letter; assist in resolving customer claims and disputes with internal departments; maintain accurate customer master records; participate in AR/OP projects including UAT and system testing; complete month-end close reconciliations.
Seniority
Individual Contributor