Reservations Lead
Core
Lead reception and concierge operations, managing guest services, workflow, and team performance for client offices.
Role type
Senior IC Reservations Lead (Concierge/Reception)
Builds
Seamless guest journeys, meeting room bookings, and operational workflows for client offices
Domain
Business Services / Hospitality / Office Management
Deliverable
product features
Required skills
Team leadership, workflow management, client relations, problem-solving, quality assurance, training, vendor coordination, event arrangement, transportation logistics, meeting room booking, AV coordination, catering management, timekeeping compliance, Cisco phone system knowledge, Condeco proficiency
Preferred skills
Blue-chip company reception experience, prestigious event operations, A/V equipment knowledge
Responsibilities
Lead team and direct reception/concierge workflow; Handle client concerns and problem-solve resolutions; Intake and prioritize jobs; Produce required reports; Oversee quality assurance; Train new employees; Escort guests and manage meeting room setups; Arrange events, excursions, and transportation; Manage external catering; Book meeting rooms and coordinate AV/F&B; Monitor reception inbox
Seniority
Senior, hands-on IC