Hotel Staff
Core
Provide guest services, check-ins, and handle complaints during overnight hours (midnight to 7am) while maintaining front-of-house safety and cleanliness.
Role type
Hotel Night Porter / Front of House Staff
Builds
Guest check-ins, room assignments, and front-of-house operations
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Customer service, complaint handling, safety compliance, attention to detail, team collaboration, spoken and written English
Responsibilities
Meet and greet customers, check guests into rooms, answer telephone enquiries, deal with customer complaints, ensure front of house is safe and clean
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