Head of Operations — Switching, Billing & Cash Collection / energy retail experience
Core
Design and own the end-to-end operational engine for a digital energy retail platform, covering switching, billing, invoicing, and cash collection for residential customers in Spain and expanding European markets.
Role type
Head of Operations (Build & Strategy)
Builds
A scalable, AI-enabled meter-to-cash operational backbone for a new energy retail platform.
Domain
Energy Retail / Utilities / European Markets
Deliverable
Production operational processes, tooling ownership, and team structure
Required skills
Energy retail operations (switching, billing, collections), Spanish regulatory framework, process design from scratch, team building, AI/automation strategy, SQL/data modeling, vendor management
Preferred skills
Experience in France/Germany/Italy energy markets, modern billing platforms (SAP, Salesforce, etc.), startup environment experience, BPMN/collaboration tools
Technologies
SQL, APIs, file-based integrations, Jira, Confluence, Miro, Visio, Signavio, SAP IS-U, S/4HANA Utilities, Salesforce Energy & Utilities Cloud
Responsibilities
Design switching processes and manage DSO interfaces; define end-to-end billing cycles and cash collection functions; write operating models (SOPs, RACI, controls); hire and lead the operations team; identify AI use cases and set automation targets; collaborate with Product, Engineering, and Finance.
Seniority
Senior, hands-on IC with strategic ownership