Responsable Formation (F/M/X)
Core
Designing and implementing training programs for concierge staff and managers to enhance service skills and company performance.
Role type
Training Manager (L&D)
Builds
Training curricula, e-learning content, and evaluation frameworks for a high-end concierge service company.
Domain
Hospitality / Human Resources / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, instructional design, project management, stakeholder communication, data analysis for performance tracking, audit execution, digital content creation, budget planning
Preferred skills
Experience in training engineering, pedagogical coordination, innovation in teaching methods
Technologies
Office suite, e-learning platforms, audio-visual tools, video conferencing software, PPT, Excel
Responsibilities
Prepare and deliver initial and continuous training sessions, create new in-person and online training content, coordinate individualized training paths, evaluate training impact and employee performance, communicate training results to leadership, advise managers on training matters, conduct quality audits, identify training needs, contribute to training strategy definition, develop pedagogical projects within budget constraints
Seniority
Mid-level, hands-on IC