Tecnico Backfill - Freelancer
Core
IT support technician providing coverage for absent primary technicians and managing second-level tickets for clients in Milan.
Role type
Mid-level IT Support Technician (Contractor)
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 support, Active Directory management, hardware/software troubleshooting, basic networking (TCP/IP, DNS, DHCP), ticketing tools
Preferred skills
English (B2), problem-solving, adaptability
Technologies
Windows, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP
Responsibilities
Substitute primary technicians during planned absences; manage second-level support tickets; troubleshoot hardware, software, and connectivity issues; install and maintain workstations; support users on Windows and Microsoft 365; manage user accounts in Active Directory; escalate complex issues to specialist teams.
Seniority
Mid-level, hands-on IC
