Warehousing and Transcon Lead Agent
Core
Lead agent responsible for ensuring smooth freight process flow, accurate data entry, tracking, billing, and timely delivery/clearance of shipments.
Role type
Senior operational lead agent (freight forwarding)
Builds
Freight shipments and operational data reports
Domain
Logistics and supply chain
Deliverable
client delivery
Required skills
freight process management, data entry, tracking and reporting, client and vendor billing, customer service, supplier relationship management, compliance adherence, KPI monitoring, internal procedure maintenance
Preferred skills
ocean documentation knowledge, hazardous materials handling
Technologies
operational systems, Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, ensure accurate and timely data entry, track and trace transcon files, ensure accurate and timely client and vendor billing, ensure delivery of freight and timely clearance, interact with customers to arrange shipments, maintain relationships with suppliers, meet compliance standards, respond to network communications, meet KPI standards, understand customer procedures and maintain updated internal DLSOPs
Seniority
Entry to Mid-level, hands-on IC